You can return any item for a refund within 7 days of receiving it. All that we ask is that you:
- Ensure that the item(s) are in their original condition (unworn & unwashed) with tags (where applicable) or boxes (e.g. shoe, jewellery boxes etc) intact.
- Package the item(s) properly before handing it over to the pickup personnel.
Please allow up to 7 working days for the Sojoee Team to process your refund once the item is received. Items not returned after 7 days of receipt will no longer be covered by our return policy.
See our Returns FAQ below for more info:
You can return an item using the steps below :
- Log in to your account.
- Click on the “Return Item” button.
- Fill the returns form.
Our process is as follows:
- Make a return request by following the steps in “How do i return an item” question above.
- Your request will be reviewed by us and we will get back to you within 24 to 48hrs.
- After your request has been reviewed, we will contact you and advise you on the best way forward depending on the reason for your request.
- If the agreed upon means of resolution is to Return the item, then you will be contacted on how we intend to retrieve it.
- Please ensure that the item is in the same condition it was in when you received it. Also, you are expected to package it properly before handing it over to the pick up personnel, if items arrived in boxes e.g shoe or jewellery boxes etc, you must put them back into their boxes.
- Once the item arrives our office (this will take between 2 to 5 days depending on your location), it will be fully inspected to ensure all is intact. You will then be contacted.
- If all checks out, we will process your return based on one of the following options : Convert funds to Store Credit, Exchange or Refund . Note that we may not always honor your request for a exchange due to availability of the product.
- For Store credit, allow up to 2 – 3 working days
- For Exchange, allow up to 2 -3 working days.
- For Refunds, allow up to 2 -3 working days.
Please note that you are eligible to request for a return within 7days of receiving it after that we will not be required to honor any return request.
- For Store Credit, allow up to 2 – 3 working days
- For Exchange, allow up to 2 – 3 working days.
- For Refunds, allow up to 2 – 3 working days.
You will not be charged for returns, if the reason for return is one of the following :
- We sent a wrong item.
- We sent a wrong size.
- We sent a damaged item.
Outside these 3 reasons above, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be refunded the cost of the returned item, however in the case where you are to cover the return charges, the cost of return shipping will be deducted from your refund.
Note : the initial shipping fee paid is non-refundable.
Your funds will be converted to store credit which can only be used on Sojoee.com. The credit value will be the exact cost of the product to be returned.
Go to the “How do I return an item” question above, follow the steps to make your request. Select the Convert to Store Credit in the Desired Action section.
Contact our customer support channel immediately on 07053150475, 09084447996 or email us at firstname.lastname@example.org to cancel your request.
Your request can only be cancelled before the pick up personnel is sent to your location.
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at email@example.com for questions related to refunds and returns.